FAQ

No, you can use the guest checkout to complete your order. Opening an account not only speeds up the order process, but it also means you can see your Order History, save your personal and payment details, as well as save your favourites items to a Wish List.

You can use an eVoucher to purchase products online so long as the total value of the order is equal to or greater than the value of the e-voucher. If the value of the order is less than the value of the eVoucher then we will be unable to process your order.

Yes, our carriers may require a signature when they deliver your parcel.

All major credit and debit cards (including prepaid cards) from Visa, Mastercard, American Express and Maestro.

Within 14 days of us receiving your order back by post, or receiving proof from you that your order was returned to us, we will refund you the original purchase price and delivery charge for your order, provided that you return the product(s) to us in a saleable condition. Upon processing your refund, you will be refunded to your original payment method (with a few exceptions, please see below). If this is to a debit/credit card it will usually appear in your account within five days, depending on your card issuer.

GlowRituals grew out of a small store in the United States to make it easier for our loyal customers to purchase products. You can find more information here.

Go to Sign In and click on 'Forgotten your Password'. We will email you a reset password link.

You can cancel your order at any time during the ‘Ordered’ status. To do this, you will need to sign into your account and view your Order History. Please note that orders for Gift Cards cannot be cancelled. If your order has already been dispatched, you can return it to us within 14 days of delivery. See our Returns Policy for more information.

Once an order is confirmed, we regret that you cannot change the delivery address. Please cancel the order and re-order it using the correct address. If your order has already been dispatched, you will have received an email from the delivering courier containing your tracking details, in some cases you are able to make amendments to your delivery directly with them. If you still require any assistance, please contact our Customer Services team.

Our gift cards do not have an expiry date.

You can purchase a GlowRituals Gift Card online or in any of our stores.

When you reach the payment stage on an online order, you will have an option to apply your Gift Card. At this stage you will be advised of your Gift Card balance and be able to select how much of your balance you would like to use.

You may find your questions have been answered here within our FAQ's, but should you still require any assistance, our Customer Services team is happy to help. You can reach us on Live Chat, via our Social channels or by phone and for up to date information on how contact and opening times, please click here to visit our Contact Us page.